Apartment window at dusk, keys on the sill

New York City

New York City: four doors. Mixing them wastes the day.

A renter in the five boroughs stands under three rulebooks and four offices. New York State law is the floor. HPD enforces the Housing Maintenance Code — heat, pests, paint, locks. Homes and Community Renewal decides whether a unit is rent-regulated. NYC Housing Court hears possession. 311 opens a City request; it does not appear for you. If the paper names Housing Court, that is legal aid the same day. You do not have to solve the whole case tonight.

You do not have to solve the whole case tonight. Take the next right step.

If you are scared tonight

You still have rights in this unit. A landlord notice is not a judgment and not a lockout. Keep the paper. Photograph every page. If it names NYC Housing Court, a case number, or a date to appear, a case has been filed. That is same-day legal-aid work. You do not have to solve it tonight.

Danger: 911. Mental-health crisis: 988. Domestic violence: 1-800-799-7233. Heat, pests, no hot water, illegal lockout reports: 311. Court papers: LawHelp.org, or the legal-aid door your borough actually uses. Confirm hours there, not here.

Who actually is who in New York City

HPD — the Department of Housing Preservation and Development — handles housing-quality rights and many condition complaints. Their Tenant Bill of Rights page is a City classroom for heat, pests, paint, and locks. HPD is not Housing Court. An HPD complaint does not cancel a possession case.

NYC Housing Court, in the New York State Unified Court System, is where possession cases in the five boroughs are heard. Papers that name that court are a case. A landlord text is not.

New York State Homes and Community Renewal (HCR) administers rent-stabilized and rent-controlled status. That is a building-and-unit question. Do not assume your unit is regulated because the building is old, or unregulated because it is new. Ask HCR. This desk will not guess from a ZIP code.

311 is how you open a City service request. Useful for conditions. It is not a lawyer. It is not HCR. It is not Housing Court.

Right to counsel is not automatic magic

New York City has a right-to-counsel program for eligible tenants in eviction cases — often described as Universal Access to Legal Services. Eligibility, income screens, and which cases are covered are now-questions the City and the providers publish. We will not invent a coverage map. If a Housing Court case is filed, ask legal aid and the courthouse that day whether you qualify. Do not wait for a flyer.

Housing Court Answers and borough legal-aid offices are the practical doors people actually use. Confirm the current intake with them. A national campaign PDF is not that intake.

This is not Los Angeles, and not a national code

Stay Housed LA, LAHD, and Housing Rights Center are Los Angeles doors. They do not hear a Bronx case. CAT and 211info are Oregon doors. HUD is the federal discrimination floor everywhere — including New York — and still does not pause Housing Court.

The National Tenants Bill of Rights is a campaign. NLIHC’s own page says “when enacted.” New York’s rules are in state law, the Housing Maintenance Code, and — for some units only — HCR regulation. Cite the office. Do not paste a campaign as the lease.

Why a city help desk beats a PDF hub

oregonrentersrights.org ranks in Oregon because the domain is the query. Stay Housed ranks in Los Angeles because it is the eviction brand. New York has no single equivalent domain on our competitor list — which is why a renter googling “NYC tenant rights HPD or Housing Court” needs a map, not a reprint of HPD’s brochure.

This page is that map. It cites HPD, HCR, Housing Court, and 311. It does not invent a day-count, a rent-stabilization cap, or a right-to-counsel income line.

Questions

Direct answers

Is 311 the same as Housing Court?

No. 311 opens a City service request — heat, pests, no hot water, some lockouts. NYC Housing Court hears possession. Papers that name the court are a case. 311 will not appear for you.

Does an HPD complaint stop an eviction?

No. HPD handles conditions under the Housing Maintenance Code. Possession is Housing Court. You can file both. They are still two doors.

Is my NYC apartment rent-stabilized?

That is a unit question for New York State Homes and Community Renewal, not a ZIP-code guess and not HPD. Ask HCR. This desk will not invent coverage.

Does New York City have a right to a lawyer in eviction cases?

The City has a right-to-counsel program for eligible tenants. Who is covered is a now-question. If Housing Court is named, ask legal aid and the courthouse that day. Do not wait.

Is HUD the right door for a New York eviction?

HUD is the federal discrimination door. An eviction is Housing Court. If both are happening, you may need both. A HUD complaint does not pause the case.

Where do I start tonight with a notice in New York City?

Keep the paper. Look for Housing Court, a case number, or a date. If a court is named, legal aid the same day. If it is conditions, 311 and HPD. If you think the unit is regulated, HCR — later, after the paper is dated.

National answers on this desk

Last reviewed 8 September 2026. Legal information, not legal advice. Not a law firm. hello@renterprotection.org