Do this today
- Photograph the condition. Write the date.
- Dial 311 or file with Portland Rental Services Office.
- If there is no heat, no water, or a gas smell: 911 or the utility first.
What does “livable” mean in Portland?
Heat, water, sanitation, and structural safety are the usual floor. The exact list is in Oregon Residential Landlord and Tenant Act and often in the city housing code Portland Rental Services Office enforces. This desk does not reprint temperature charts or hour-counts.
What if nothing happens after I report it?
Keep the request numbers from 311 or Portland Rental Services Office. Take that file to legal aid. Do not skip rent on a rumor. If the condition is dangerous tonight — no heat in winter, a gas leak, a collapsed ceiling — treat it as an emergency.
What does Portland’s Rental Services Office actually do?
It publishes local rules, screens some notices, and answers coverage questions for City ordinances. It is not a court and it is not legal aid. Multnomah County Circuit Court hears possession cases. Oregon’s landlord-tenant chapter is still the floor.
Oregon CAT, oregonrentersrights.org, or 211info — which one?
Community Alliance of Tenants (oregoncat.org) is a tenants union — education and organizing. oregonrentersrights.org is a self-help handbook hub and a pointer to the Eviction Defense Project. 211info.org is regional 211 for rent, shelter, food, and utilities. ORS Chapter 90 is the statute. Portland Rental Services is the City office. They are not interchangeable.
The Portland layer
Oregon’s Chapter 90 is the statewide book. Portland’s Rental Services Office is the local desk. Coverage of any Portland-only screening or relocation rule is an address-and-ordinance question.
Oregon Residential Landlord and Tenant Act (Or. Rev. Stat. §§ 90.100 to 90.875) is the Oregon floor. We name it. We do not paraphrase a day-count or a dollar cap out of it.
Portland questions
What if there is no heat or no water in Portland?
Treat it as urgent. Dial 311 or file with Portland Rental Services Office. If it is dangerous tonight, 911 or the utility. Then write it down and call legal aid before you skip rent.
What does Portland’s Rental Services Office actually do?
It publishes local rules, screens some notices, and answers coverage questions for City ordinances. It is not a court and it is not legal aid. Multnomah County Circuit Court hears possession cases. Oregon’s landlord-tenant chapter is still the floor.
Oregon CAT, oregonrentersrights.org, or 211info — which one?
Community Alliance of Tenants (oregoncat.org) is a tenants union — education and organizing. oregonrentersrights.org is a self-help handbook hub and a pointer to the Eviction Defense Project. 211info.org is regional 211 for rent, shelter, food, and utilities. ORS Chapter 90 is the statute. Portland Rental Services is the City office. They are not interchangeable.
What number should I call in Portland?
Danger: 911. Mental-health crisis: 988. City services: 311. Court papers: LawHelp.org the same day. Portland Rental Services Office does not replace legal aid when a case is filed.
National answers on this desk
Last reviewed 8 September 2026. Legal information, not legal advice. Not a law firm. hello@renterprotection.org