Do this today
- Write the problem. Date it. Keep photos.
- Open a request with Austin 311 or dial 311.
- Do not skip rent until legal aid has read the process for your state.
Who inspects a Austin rental?
Austin 311 is the local conditions door, and 311 is often how you open a request. An inspector’s dated notice is a different kind of paper than a text to the manager. Confirm any Austin-only rule on the City site. Do not rely on an old local ordinance the state later limited.
Can I stop paying rent to force the repair?
Sometimes Texas law provides a repair-and-deduct or rent-withholding process, and sometimes skipping rent is grounds for eviction. That line is in Texas Property Code — residential tenancies. Ask legal aid before you change what you pay.
What extra rules does Austin have?
Austin has added local tenant-protection ordinances on top of Chapter 92. What is in force, and what a court has paused, is a now-question — read the City, not a 2021 flyer. Code enforcement and 311 remain the conditions doors. Travis County justice court hears possession.
The Austin layer
Confirm any Austin-only rule on the City site. Do not rely on an old local ordinance the state later limited.
Texas Property Code — residential tenancies (Tex. Prop. Code ch. 92) is the Texas floor. We name it. We do not paraphrase a day-count or a dollar cap out of it.
Austin questions
My landlord in Austin will not make repairs — what can I do?
Put it in writing. Keep photos. File with Austin 311 or dial 311. Do not skip rent until legal aid has read Texas Property Code — residential tenancies with you.
Is 311 enough?
311 opens a City request. It is not a court case and it is not legal aid. Keep the request number. If the unit is dangerous tonight, 911 or the utility first.
What extra rules does Austin have?
Austin has added local tenant-protection ordinances on top of Chapter 92. What is in force, and what a court has paused, is a now-question — read the City, not a 2021 flyer. Code enforcement and 311 remain the conditions doors. Travis County justice court hears possession.
What number should I call in Austin?
Danger: 911. Mental-health crisis: 988. City services: 311. Court papers: LawHelp.org the same day. Austin 311 does not replace legal aid when a case is filed.
National answers on this desk
Last reviewed 8 September 2026. Legal information, not legal advice. Not a law firm. hello@renterprotection.org
